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Multilingual Customer Experience Specialist
Dear Hiring Manager,
I am writing to you with great enthusiasm regarding the current job opening. As a professional with a solid track record in the luxury and retail sectors, and currently immersed in the continuous expansion of my linguistic skills in German and English, I am convinced that my profile combines the operational maturity your company needs with the digital agility of today's market.
Throughout my career, I have learned that excellence in customer service is not just about resolving queries, but about building loyalty and providing strategic advice. My recent experience as an Assistant Manager in international environments has provided me with a 360º view of the business: from technical and administrative management to direct interaction with customers of diverse nationalities.
What can I bring to your team immediately?
• Multilingual Proficiency: I am a native speaker of Spanish and Valencian/Catalan, possess an upper-intermediate level of English focused on business and logistics (B2), and currently maintain a daily discipline in learning German (A2 level). This allows me to connect with a much broader European customer base. Furthermore, I am poised to begin learning Portuguese shortly.
• Digital & Sales Hybridization: My background as a freelance E-commerce consultant allows me to understand the digital landscape (HubSpot CRM, applied AI, SEO) as thoroughly as the physical environment of a luxury store.
• Poise and Leadership: With nearly 50 years of age, I offer something that only years can provide: discipline, serenity under pressure, and a conflict-resolution capacity based on empathy and real-world experience.
I am looking for a project within a company with an international vision that values versatility and continuous learning. My goal is to contribute my management efficiency and human-centric approach to help you achieve your growth objectives, with the flexibility of working remotely and full availability to travel when required.
Thank you in advance for your time and consideration. I am available for an interview at your earliest convenience to discuss my background in further detail.
Sincerely,
Belén Gisbert Vercher
(+34) 622 174 773 | https://www.linkedin.com/in/bel%C3%A9n-gisbert-vercher-83233825b/?skipRedirect=true
Customer Experience & Commercial Management Specialist